Shipping policy
SHIPPING POLICY
1. Shipping Method
kabeilu hair uses FedEx Express and other reliable international carriers for worldwide shipping.
2. Total Delivery Time
Total delivery time = Processing Time + Shipping Time
3. Processing Time
In-stock Items
- Orders are processed within 1 business day
Customized Items
(Custom wig styles, pre-styled wigs, extra-long lengths, custom cap sizes, colored wigs, etc.)
- Processing time: 5–10 business days
If there is any issue with your order or shipping details, we will contact you within 24 hours.
4. Shipping Time
- United States & Canada: 3–5 business days
- Other countries: 5–14 business days
Shipping times are estimates only and are not guaranteed.
5. Shipping Costs
Shipping fees vary depending on destination and order details.
The final shipping cost will be calculated at checkout.
6. Delays & External Factors
Delivery may be delayed due to factors beyond our control, including but not limited to:
- Weather conditions
- Flight or carrier delays
- Customs inspections
- Public holidays
- Peak seasons
We are not responsible for delays caused by carriers or external factors.
7. Customs Duties & Taxes
- Import duties and taxes are not included in the product or shipping price
- These charges are the customer’s responsibility
If a customer refuses to pay customs duties:
- The shipment may be delayed, returned, or destroyed
- All resulting costs will be borne by the customer
8. Address Accuracy & Delivery Responsibility
Customers must provide accurate and complete shipping information.
If delivery fails due to:
- Incorrect or incomplete address
- Failed delivery attempts
- Refusal to accept the package
The customer is responsible for:
- Reshipping costs
- Additional fees
- Any resulting losses
9. Order Modification & Cancellation
Standard Orders
- Orders may only be modified or canceled before shipment
Customized Orders (Strict Policy)
Customized products include but are not limited to:
- Styled wigs / pre-plucked / pre-cut lace wigs
- Extra-long length wigs
- Custom cap sizes (small / large)
- Colored or specially processed wigs
Once the order is:
- Confirmed by the customer, and
- Production has started
👉 The order cannot be modified, canceled, or refunded
This is due to:
- Labor costs (manual customization, styling work)
- Material costs (allocated and processed hair)
These costs are non-recoverable
Production Confirmation Clause
Once the customer confirms product details (including length, color, density, lace, or style), it is considered as:
Final approval for production
After this stage:
- No changes can be made
- No cancellations will be accepted
Refusal / Return of Customized Orders
If a customized order is:
- Refused upon delivery
- Returned for non-quality reasons
The customer will be responsible for:
- All shipping costs (both ways)
- Production costs
- Any additional losses incurred
10. Lost, Delayed, or Damaged Packages
- We are not responsible for packages delayed or lost by the carrier
- If shipping insurance is purchased, claims are subject to the carrier’s investigation
11. Shipping Insurance
- Insurance is refundable only before shipment
- After shipment, claims depend on carrier approval
12. Responsibility Summary
| Scenario | Responsibility |
|---|---|
| Incorrect shipping address | Buyer |
| Customs duties & taxes | Buyer |
| Carrier delays | Not seller responsibility |
| Address change after shipment | Buyer |
| Package refusal (non-quality reason) | Buyer |
| Customs clearance failure | Buyer |
13. Agreement Clause
By placing an order, the customer agrees that:
- All shipping times are estimates and not guaranteed
- The seller is not responsible for delays caused by carriers or external factors
- For customized orders, once production begins, the order cannot be canceled or modified
- The customer assumes responsibility for all shipping-related risks once the package is handed over to the carrier
14. Contact
For any shipping-related inquiries, please contact:
